Frequently Asked Questions

Quick Start Guide! First Time use: follow the following instructions

Open the link to see the steps how to set up your Rebel Cactus Play and to connect it to the parental app & GPS tracker app. Quick start guide Rebel Cactus Play

Introduction video Rebel Cactus Play

Introduction video Rebel Cactus Play
Experience all the possibilities and explore the world with Rebel Cactus Play, the smartwatch for kids.

Instructional video’s (in English)

Smartwatch settings
To learn how to use the settings of Rebel Cactus Play kids smartwatch check the following instructional video.

Whatsapp
How to activate Whatsapp on Rebel Cactus Play kids smartwatch check the following instructional video.

WiFi
How to connect Rebel Cactus Play kids smartwatch with WiFi check the following instructional video.

Spotify
How to activate Spotify on Rebel Cactus Play kids smartwatch check the following instructional video.

Bluetooth
How to connect Rebel Cactus Play kids smartwatch with Bluetooth check the following instructional video.

Audiobooks
How to listen to audiobooks on Rebel Cactus Play kids smartwatch check the following intsructional video.

Extended user guide

Find out what else you can do with Rebel Cactus in the extended user guide.

SIM cards

Is Rebel Cactus SIM lock free?

Yes, Rebel Cactus is SIM lock free. This means you can use SIM cards from any available providers.

What kind of SIM card do I need?

You’ll need to use a nano SIM card in your Rebel Cactus.

Can I only use a prepaid SIM card?

No, Rebel Cactus works with prepaid SIM cards as well as with subscription phone plans.

I have placed the SIM card in my smartwatch. Now what?

In order to call with a SIM card, it must be activated.

I can’t make calls with my Rebel Cactus, but I do receive incoming calls. What can I do?

Your SIM card is most likely blocked by your provider. Please contact your SIM card provider to resolve this.

GPS

Does Rebel Cactus have GPS?

Yes, Rebel Cactus smartwatch has GPS. Using the FindMyKids Parental/Tracker app, you can track your child and and see their location.

GPS Tracker & Parental App – Find My Kids

For specific questions regarding the GPS Tracker and Parental App, check out FAQ’s . The app provides support day or night, 24 hours a day, 7 days a week so no need to worry!

Dataprotection and the location of the servers

What is the location of the servers?

Rebel Cactus Webshop
The customerdata of our Rebel Cactus webshop are stored on a server in a datacentrum in the Netherlands.

FindMyKids
The data of Rebel Cactus customers using the FindMykids app are stored on a server in a datacentrum in Amsterdam, the Netherlands.

Server security our Toppriority!

The server security is one of our top priorities and that is why we work with the best and preferred hosting providers on the market.

Here is just a small part of the measures they have taken to keep the data on their servers secure:
• By default, we have set all servers to use the latest PHP 7 version with the latest security fixes.
• We are running Apache in a chrooted environment with suExec.
• We have sophisticated IDS/IPS systems which block malicious bots and attackers (Intrusion detection/prevention systems).
• ModSecurity is installed on all of our shared servers and we update our security rules weekly, thus protecting our customers from the most common attacks.
• We are providing easy to use and hassle-free auto-updates for WordPress core version and the plugins.
• We strive to keep the versions of all the software that is providing database services (FTP, SMTP, IMAP/POP3, HTTP, HTTPS) up to date with the latest security patches.
• We are constantly monitoring for vulnerabilities in the most popular applications and modules and whenever possible we develop virtual patches in the form of WAF rules (Web application firewall).

Certification CE, RoHs & FCC

Are Rebel Cactus products certified?

Yes, Rebel Cactus products are certified for: 1. CE; the products comply with European legislation for the European market. 2. RoHs; against hazardous substances such as lead, mercury, cadmium, etc. in electronic equipment. 3. FCC; Rebel Cactus meets the requirements for the American market according to the US Federal Communications Commission (FCC).
How operates the GPS Tracker within the Parental App

The GPS Tracker App is giving an inaccurate location?

The smartwatch makes use of three different systems to determine location: GPS, WiFi and LBS. With GPS and WiFi, the variation in location accuracy can be anywhere from 10-30 meters. If the device can’t find WiFi or GPS indoors, it will resort to using LBS to determine its location, using the nearest GSM tower as a reference point. LBS service is the least accurate of the three services, and it’s normal for there to be a fluctuation of up to 200 meters in location.

Is your indoor location inaccurate? Step outside, but stay within 10 meters of your residence. Push the ‘Find location’ button in the app and wait until a GPS location is found. Repeat this at both the front and the back of your house. Now that your watch has an updated and accurate GPS location, it will also be able to find the correct location in the house.

The GPS Tracker App says the smartwatch is offline?

Check that the smartwatch is powered on and that you have sufficient range of service. It’s also possible that your pre-paid balance is depleted or too low. You can call 1244 from your smartwatch to check your balance.

The actual location has a 10 minute lag?

To save data usage and battery life, the smartwatch is factory set to update it’s location every 10 minutes. If the watch doesn’t detect motion, it will also stop actively tracking. If you’d like actual location information, you can push the ‘Refresh Location’ button in your app. The smartwatch will need 60 seconds from refreshing to send its first updated accurate location and will send an updated location every 20 seconds for two full minutes.

The smartwatch can’t find the GPS location even though it’s outside?

When your watch is using GPS for the first time, it needs a little extra time to figure out its exact location. Take your watch outdoors to a place with little interference from tall buildings. Make sure your watch is powered on. Push the ‘Refresh location’ button in the app (at the top of the screen). The app will send the locate command (‘Locate request sent’) and within a minute the smartwatch will locate its GPS coordinates. You’ll see your location information change in the app from LBS to GPS at this time.

There’s no warning when the smartwatch leaves or enters the safe zone?

The safe zone works only with GPS. To successfully trigger the safe zone alarm, at least one GPS position location must occur in the safe zone and one GPS position location must occur outside of the safe zone. Because the smartwatch only updates its location once every 10 minutes, it may take 10 to 20 minutes for you to receive a safe zone notification in the app. If you would like more frequent updates, you can adjust the ‘Location update schedule’ in the parental app to once a minute, thereby triggering the safe zone alarm sooner.

Why does cold weather drain your battery?

You may have noticed that when you’re out in the cold, your phone’s battery life suddenly drops by leaps and bounds. That is no coincidence.

Less than 15 years ago you could do two things with your mobile: calling and texting. In the meantime, a lot has changed, but technology is still losing to nature. When you expose your smartphone to cold for (too) long, the battery will suddenly last a lot less. In the worst case, your phone will even shut down completely. This is due to the chemical reactions within the battery.

H4. Two poles

Almost every smartphone runs on a lithium battery. Inside that battery are two poles: an anode and a cathode. How much your phone is charged has everything to do with which of those two sides the ions are on. In a charged phone all ions are on the anode side of the battery, in an empty phone they are on the cathode side.

H4. Chemical reaction

When you charge your phone, you push those ions from the cathode to the anode side. It’s not like the cold “drains” your phone. If it should deflate, the ions have to go somewhere, but because of the cold, they stay where they are. The ions have nowhere to go. The cold causes a chemical reaction that slows down consumption. The only other time this happens is when all the ions are on the cathode side (ie the “empty” side). Your phone therefore thinks that the battery is empty, when it is not.

H4. Normal temperature

Whatever you do in such a case: don’t put your phone on the charger. Your phone has no shortage of ions and because of the cold no more ions are drawn towards the anode side. The only way you can save your battery is to use your phone at a normal temperature again. Leave your phone in your pocket or purse on really chilly winter days and only take it out when you’re inside.

SOS/ Emergency Mode

How can I set my Rebel Cactus up for SOS/ Emergency Mode?

Safety – please change the password

After downloading and connecting the Find My Kids app, it is very easy to change the password on the smartwatch. The new password stays visible on the parental app of Find My Kids.

Splash waterproof

The Rebel Cactus Play has a splash waterproof protection degree of IPX6. So, you don’t have to take your Rebel Cactus off for everyday things like washing your hands or playing outside in the rain: but you can’t go swimming.

Unfortunately, this means that any water damage due to swimming is not covered under the warranty. But, if you act quickly you can possibly still save your smartwatch.

Turn off your Rebel Cactus as soon as possible!

Take a look and see how much water got in the watch. The more water that got in, the higher chance that it’s been damaged. Dry the watch off with a towel or cloth as quickly as you can and don’t turn it on, not even to check if it’s working. Make sure to leave the smartwatch turned off!

Rice method

Grab a plastic sandwich bag or a bowl and fill it with dry rice. Make sure your smartwatch is turned off and put it in the bag and shake it a bit so it’s completely submerged in the rice. Now find a safe dry place to put it and leave the bag or bowl with the rice and your phone for a few days (at least 60 hours) to dry out. afterwards, connect your Rebel Cactus to the charger and see if it works. Fingers crossed!!

An ounce of prevention is worth a pound of cure!

Rebel Cactus is currently working on a special watch band for our little mermaids and mermen so you can dive in the pool and even go deep water diving up to a depth of 30 meters. Stay tuned and check our web shop frequently availability.

WhatsApp

You will find WhatsApp on the Rebel Cactus Play. Handy: add your child to the family WhatsApp group! WhatsApp on the smartwatch reads from bottom to top. This means that you have to scroll down to read the latest posts. To prevent this, regularly delete all messages so that the latest apps are at the top. In WhatsApp you go to “clear all chats”!

If you don’t want to miss any messages. Go to settings, notifications, select “popup” and all messages will be directly opened.

Listening to Music & Spotify

Listen to streaming music via Spotify

How do I listen to music via MP3 files?

Socials: Instagram & TikTok

Instagram

TikTok

Smart Games

Which games are on the smartwatch?

Changing watch bands

The Rebel Cactus watch bands are super easy to change out! Just push down on the top of the watchbody mechanism until it pops out of the plastic band. Then insert the watch into a new watch band by pushing the watchbody up into a new band until it’s secure.

Memory

How much memory does Rebel Cactus have?

Rebel Cactus has an internal memory of 1 GB so you can store files like music and pictures.

How do I store files on the memory card?

When you connect Rebel Cactus to your PC or laptop, it will ask you to confirm ‘mass storage’. Click Yes. Now your PC or laptop recognizes the smartwatch.

Charging your Rebel Cactus

How do I charge the battery?

The magnetic power cable makes it easy to charge the Rebel Cactus smartwatch.
Connect the magnetic end of the cable to the back of the Rebel Cactus and connect the other end of the cable with the large USB-connector to a laptop, computer or your own wall adapter. The battery is fully charged when the indicator on the display stops blinking. When you’re not using your Rebel Cactus, like at night, is a great time to charge the battery of your Rebel Cactus.

How do I charge the battery for the first time?

To extend the life of the battery, we advise you to fully charge the battery the first time you charge it.

How long can I use my Rebel Cactus when it’s fully charged?

With a fully charged battery, you can expect to make and get calls on your Rebel Cactus for about 2 days.

My Rebel Cactus won’t charge.

Check if you have connected the charging cable properly. Try connecting the smartwatch to your PC or laptop, via the USB-cable. This is another way you can charge the battery. Look at the indicator. Is it charging now? If so, your wall adapter might be defective.

Reset your settings

How can I reset the settings of my Rebel Cactus back to the factory settings?

In the Menu go to ‘Settings’ and then ‘Reboot’. This resets the smartwatch.

Pre-set lock times

How do I set the smartwatch to lock during school hours?

Clever. No distractions in the classroom. You can set a lock schedule for your smartwatch during school hours so it will automatically turn off and on. In the Rebel Cactus Parental App/Tracker, go to ‘Disabled in class’. Here is where you’ll set up what times you’d like the smartwatch to be locked.

Alarm clock

Alarm clock and alarm functions

Rebel Cactus has a handy alarm clock and alarm function. For example, to help your child wake up in the morning or get to a party or sports training on time.

Telling time

Is the clock on Rebel Cactus analog or digital?

Kids can choose how they want to tell time! Either with clock hands (analog) or digitally with numbers (i.e 12.00). When holding down on the current clock theme for 3 seconds, other options will be displayed. Click and hold the theme you like.

WiFi

Rebel Cactus Play has WiFi. Just go to settings and switch on WiFi and the smartwatch will scan for available networks. Select the desired WiFi network, enter the password and click on ‘connect’.

*Instructional video
Check how to connect WiFi on Rebel Cactus Play kids smartwatch in the instructional video.

Tip! Hotspot
Connect Rebel Cactus Play to a Hotspot on a parent’s or family member’s smartphone and the watch stops using its own data allotment. Of course this only works if you’re within range of each other.

Bluetooth

Yes! Rebel Cactus Play has Bluetooth. To set it up, go to ‘Settings’ and then to ‘Bluetooth’. Slide Bluetooth to ON. Now the smartwatch will scan for available devices. Select the device you want to pair with, click on ‘pair’, and click on ‘agree’ when the pin code is displayed. You’re now connected to Bluetooth. You can connect to various devices, such as earbuds, headphones and speakers to listen to your favorite music or share it with your friends. Take note! Bluetooth uses a lot of power, so turn it off when you’re not using it.

If you want to “pair” with another device, you must first “unpair” the previously paired device, press visible and you will see the new device in the list to “pair”.

*Instructional video
Check how to connect Rebel Cactus Play kids smartwatch with Bluetooth .

Orders and delivery

I’d like to place an order. How long will it take for my order to arrive?

Ordering on a business day before 15.00? We’ll ship your Rebel Cactus smartwatch that same day immediately after receiving your payment. Usually PostNL will deliver your package the next day but occasionally if they’re experiences delays, your package might take an extra day.

For shipments to Belgium we advise you to order before 12.00 on business days. Your Rebel Cactus order should then be delivered within the next two or three days, depending on PostNL.

Can I pick up my product?

Rebel Cactus is an online web shop and does not have any pick up points. All shipments are sent from our fulfillment center. Please note, the Hallofo B.V. address is only a branch address, and not the address of our fulfillment center.

Still have a question?

You can ask your question here in the form below! We’ll respond to you as quickly as possible.

Recipient: klantenservice@rebelcactus.com
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