Frequently Asked Questions

GPS Tracker & Parental App – Find My Kids

For specific questions regarding the GPS Tracker and Parental App, check out FAQ’s . The app provides support day or night, 24 hours a day, 7 days a week so no need to worry!

SOS/ Emergency Mode

How can I set my Rebel Cactus up for SOS/ Emergency Mode?

Charging your Rebel Cactus

How do I charge the battery?

The magnetic power cable makes it easy to charge the Rebel Cactus smartwatch.
Connect the magnetic end of the cable to the back of the Rebel Cactus and connect the other end of the cable with the large USB-connector to a laptop, computer or your own wall adapter. The battery is fully charged when the indicator on the display stops blinking. When you’re not using your Rebel Cactus, like at night, is a great time to charge the battery of your Rebel Cactus.

How do I charge the battery for the first time?

To extend the life of the battery, we advise you to fully charge the battery the first time you charge it.

How long can I use my Rebel Cactus when it’s fully charged?

With a fully charged battery, you can expect to make and get calls on your Rebel Cactus for about 2 days.

My Rebel Cactus won’t charge.

Check if you have connected the charging cable properly. Try connecting the smartwatch to your PC or laptop, via the USB-cable. This is another way you can charge the battery. Look at the indicator. Is it charging now? If so, your wall adapter might be defective.

SIM cards

Is Rebel Cactus SIM lock free?

Yes, Rebel Cactus is SIM lock free. This means you can use SIM cards from any available providers.

What kind of SIM card do I need?

You’ll need to use a nano SIM card in your Rebel Cactus.

Can I only use a prepaid SIM card?

No, Rebel Cactus works with prepaid SIM cards as well as with subscription phone plans.

I have placed the SIM card in my smartwatch. Now what?

In order to call with a SIM card, it must be activated.

I can’t make calls with my Rebel Cactus, but I do receive incoming calls. What can I do?

Your SIM card is most likely blocked by your provider. Please contact your SIM card provider to resolve this.

Waterproof

The Rebel Cactus Play has a waterproof protection degree of IPX7. This means that it can be submerged up to 1 meter in water for 30 minutes. So, you don’t have to take your Rebel Cactus off for everyday things like washing your hands, taking a shower, playing outside in the rain or splashing in the waves at the beach; but you can’t go swimming at a depth of more than 1 meter.

Unfortunately, this means that any water damage due to submerging the smartwatch for more than 30 minutes or at a depth of more than 1 meter is not covered under the warranty. But, if you act quickly you can possibly still save your smartwatch.

Turn off your Rebel Cactus as soon as possible!

Take a look and see how much water got in the watch. The more water that got in, the higher chance that it’s been damaged. Dry the watch off with a towel or cloth as quickly as you can and don’t turn it on, not even to check if it’s working. Make sure to leave the smartwatch turned off!

Rice method

Grab a plastic sandwich bag or a bowl and fill it with dry rice. Make sure your smartwatch is turned off and put it in the bag and shake it a bit so it’s completely submerged in the rice. Now find a safe dry place to put it and leave the bag or bowl with the rice and your phone for a few days (at least 60 hours) to dry out. afterwards, connect your Rebel Cactus to the charger and see if it works. Fingers crossed!!

An ounce of prevention is worth a pound of cure!

Rebel Cactus is currently working on a special watch band for our little mermaids and mermen so you can dive in the pool and even go deep water diving up to a depth of 30 meters. Stay tuned and check our web shop frequently availability.

Changing watch bands

The Rebel Cactus watch bands are super easy to change out! Just push down on the top of the watchbody mechanism until it pops out of the plastic band. Then insert the watch into a new watch band by pushing the watchbody up into a new band until it’s secure.

Memory

How much memory does Rebel Cactus have?

Rebel Cactus has an a internal memory of 1 GB so you can store files like music and pictures.

How do I store files on the memory card?

When you connect Rebel Cactus to your PC or laptop, it will ask you to confirm “mass storage”. Click Yes. Now your PC or laptop recognizes the smartwatch.

Listening to Music

How do I upload music?

Reset your settings

How can I reset the settings of my Rebel Cactus back to the factory settings?

In the Menu go to ‘Settings’ and then ‘Reboot’. This resets the smartwatch.

Pre-set lock times

How do I set the smartwatch to lock during school hours?

Clever. No distractions in the classroom. You can set a lock schedule for your smartwatch during school hours so it will automatically turn off and on. In the Rebel Cactus Parental App/Tracker, go to “Disabled in Class”. Here is where you’ll set up what times you’d like the smartwatch to be locked.

Alarm clock and calendar functions

Alarm clock and alarm functions

Rebel Cactus has a handy alarm clock and alarm function. For example, to help your child wake up in the morning or get to a party or sports training on time.

Calendar and tasks function

With the Rebel Cactus calendar, it’s easy to set various tasks. This function can be used as a reminder for your child to take medication/pills, get to an appointment, to music lessons, reminders to eat on time, as a helper to be on time for sports training and of course to not to forget Mom and Dad’s birthday!

Follow the steps below to enter tasks, reminders, notification or medication.

Go to Organizer- Display 3. Then go to Option 2- Tasks. Press Add.

For each task, fill in the following:
1. Subject: for example “School starts….”, or “to Bus 199 ….”
2. Set Priority to High (choice; high, medium or low)
3. Time: enter the date and time i.e 15.10 (3:10pm)
4. Alarm: (choose from: off, on, for 5 min, 10 min, 15 min and 30 minutes)
5. Repeat: Choose from: (select from; Once, Every day, user-defined, weekly, monthly and yearly)
6. Details: enter the text (up to 100 characters) for the message you’d like to display.
7. Status: Ready (choice of: Ready or Inactive)

Telling time

Is the clock on Rebel Cactus analog or digital?

Kids can choose how they want to tell time! Either with clock hands (analog) or digitally with numbers (i.e 12.00). When holding down on the current clock theme for 3 seconds, other options will be displayed. Click and hold the theme you like.

GPS

Does Rebel Cactus have GPS?

Yes, Rebel Cactus smartwatch has GPS. Using the Rebel Cactus Parental/Tracker app, you can track your child and and see their location.

WiFi

Rebel Cactus Play has WiFi. Just go to settings and switch on WiFi and the smartwatch will scan for available networks. Select the desired WiFi network, enter the password and click on connect.

Tip! Hotspot
Connect Rebel Cactus Play to a Hotspot on a parent’s or family member’s smartphone and the watch stops using its own data allotment. Of course this only works if you’re within range of each other.

Bluetooth

Yes! Rebel Cactus Play has Bluetooth. To set it up, go to settings and then to Bluetooth. Slide Bluetooth to ON. Now the smartwatch will scan for available devices. Select the device you want to pair with, click on pair, and click on agree when the pin code is displayed. You’re now connected to Bluetooth. You can connect to various devices, such as earbuds, headphones and speakers to listen to your favorite music or share it with your friends. Take note! Bluetooth uses a lot of power, so turn it off when you’re not using it.

Orders and delivery

I’d like to place an order. How long will it take for my order to arrive?

Ordering on a business day before 15.00? We’ll ship your Rebel Cactus smartwatch that same day immediately after receiving your payment. Usually PostNL will deliver your package the next day but occasionally if they’re experiences delays, your package might take an extra day.

For shipments to Belgium we advise you to order before 12.00 on business days. Your Rebel Cactus order should then be delivered the following day.

Can I pick up my product?

Rebel Cactus is an online web shop and does not have any pick up points. All shipments are sent from our fulfillment center. Please note, the Hallofo B.V. address is only a branch address, and not the address of our fulfillment center.

Still have a question?

You can ask your question here in the form below! We’ll respond to you as quickly as possible.