Rated 9 out of 10 Exchange within 14 days 2-year premium warranty Ordered before 9 PM, shipped immediately

Contact & Customer Service

The Rebel Cactus team is here and ready to assist you, give us your best shot! Reach us between the hours of 8:30 and 17:30. Mon-Fri.

Do you have a technical question how the Rebel Cactus kids' smartwatch works? Take a look at Frequently Asked Questions. Can't find your answer there? Send us an email or ask your question in the form below. If you email us, you will receive an answer within 24 hours.

Want to know where your parcel stays? Send us an email. Before you call, please make sure to have your order number ready so we can help you quickly and efficiently. Our smiling and friendly customer service team is ready to help, there's no problem we can't fix! Our goal is happy kids and happy parents!

Rebel Cactus is a trade name of Hallofo BV, Korianderlaan 38, 1187 EE, Amstelveen, the Netherlands
KVK number: 62099345, BTW number: NL 8546.49.190.B01

Our service in a nutshell!

  • 14 day return window after purchase date
  • Exchanges: you'll usually receive your new item the next days
  • Returns: refunds within 14 business days, PLEASE NOTE: Unfortunately, we cannot refund the shipping costs upon purchase, the screen protector and/or the SIM card because we can no longer sell it
  • 2 year warranty on Rebel Cactus products and accessories

Check out your new Rebel Cactus at home like you would in the store. Turn it on and try it out. Make a call and enjoy that high quality sound. When the Rebel Cactus smartwatch is delivered, it is outfitted with a temporary screen protector to protect the screen, as well as for hygienic purposes. Please make sure to leave this temporary screen protector on until you've decided you are satisfied with your purchase. Once the temporary screen protector is removed from the smartwatch, the smartwatch is considered used and your Rebel Cactus can no longer be returned.

Not quite satisfied with your purchase? No problem! We can replace the product for a new one. Refunding your purchase is also not a problem. Below you can read how to start the return or refund process.

My Rebel Cactus isn't what I expected

Well drat, that happens sometimes! Did you buy your Rebel Cactus in a retail store? Please return to the store where you purchased the smartwatch so they can help you there. Did you buy the product in our Rebel Cactus webshop? Then please return your purchase within 14 days.

Returning your product

  1. Send an email to customersupport@rebelcactus.com stating reason for return, order number, order date, photos of the product and packaging. Does everything look good? Then you will receive an email with approval to return with the return address or we have a few more questions.

  2. Pack the products and add the approval email, and the original invoice to the package.

  3. Send the package to the specified return address.

Note: We do not bear the costs of returning your order and we certainly recommend that you keep proof of shipment with track & trace information. If your return package is lost, we cannot guarantee this and that is not our responsibility.

As soon as the product has been received by us, you can expect the purchase amount on your account within 2 weeks. Refunds can only be made through the original payment method.

Note: Did you buy a screen protector as well and has it already been applied to the watch? Unfortunately, we can then no longer reimburse the costs of the screen protector because it has become unusable.

Please remember: you can not return the smartwatch if the screen protection film is removed from the watch.

My Rebel Cactus smartwatch isn't working

We're so sorry to hear that! What exactly isn't working? Please check our Frequently Asked Questions to see if you can find a solution to the issue there. Or reach out to us via email at customersupport@rebelcactus.com and send pictures of the product.

If Rebel Cactus or one of the accessories is not fixable, you'll receive a new product. If it's necessary to repair your item, we will contact you to let you know when to expect your item back. No shipping costs will be charged for returning items.

Guarantee

If the product you ordered is damaged/wrong due to a manufacturing defect, please contact customersupport@rebelcactus.com and send pictures of the product.

  1. If it is possible to make the product, we will repair it.
  2. If it is not possible to repair the product, we will provide you with a new product.
  3. If it is not possible to repair the product and we no longer have the product in stock, you will receive a refund. Please note, we can only help you if you have your invoice and/or order number for us.

We are happy to help you and always come up with a suitable solution.

NOTE We do not warranty 2nd hand Rebel Cactus smartwatches, chargers and other2nd hand Rebel Cactus products.

Press or Media?

Welcome to Rebel Cactus! Are you with the Press or Media? We're itching to share Rebel Cactus with the world and would love it if you got in touch with us! Please email us: customersupport@rebelcactus.com

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